fbpx

General Return Policy

We want you to be happy with your purchase. If you are not completely satisfied with your purchase, you may return it to us for an exchange or refund. Please review our Return Policy here.

 

If applicable we will send our delivery partner to collect your return. Please make sure to add the below details clearly outside on your return parcel.

  • Your address
  • Your Phone Number
  • Our address – No. 390, Negombo Road, Seeduwa
  • Mobile number – 077 609 11 37 | 071 609 11 37

Refund Policy

In order to be eligible for a refund, you have to return the product within 14 days of your purchase. If the product is damaged in any way, or you have initiated the return after 14 days have passed, you will not be eligible for a refund.

 

In order for the product to be eligible for a Refund, make sure these conditions are met:

  • Product must be returned in its original packaging
  • Product wasn’t used or damaged
  • Product must include original tags (if applicable)

 

Aside from these conditions, there are products that can be returned but are not refundable as stated in the following:

  • Digital items
  • Personalized items

 

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage.

Exchange Policy

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange items within 14 days. Exchanges exceeding 14 days will not be processed.

 

In order to be eligible for exchanges make sure that the following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn’t used or damaged
  • Product must include original tags (if applicable)

 

If a replacement unit for the size/specific model is no longer available, the customer will be issued a full refund. The refund will not include any delivery charges.

 

Your exchanged product will be processed Once items are received and conditions confirmed.

 

You are given the right to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

How to Initiate A Return

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

 

Email Address: shadcomputersinfo@gmail.com

Phone Number: 077 609 11 37 | 071 609 11 37


Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Need help?

Contact us at {email} for questions related to refunds and returns.

Phone Number: 077 609 11 37 | 071 609 11 37

 

Scroll To Top
Close
Close
Shop
0 Wishlist
0 Cart
Close

My Cart

Shopping cart is empty!

Continue Shopping